My first experience and it was absolutely amazing! The set up to get me ready for the infusion was not painful at all. What was going to happen was explained to me each time I was checked on. I had yo bring my 3 kids and of course I was worried but the ladies at all three desks were amazingly nice and understanding. Nice and cooling inside. Scared for the kids to keep getting snacks but no one got mad. 1 to 2 hour infusion was nice! Thank you Purr Infusion for great service!