Frequently Asked Questions

How do I prepare for my infusion? 

Infusion therapies are intravenous drugs that are delivered through a needle and can take anywhere from 30 minutes to four hours for your body to absorb. 

Before your infusion, it is important to drink plenty of water and come to your appointment hydrated to make it easier for your nurse to insert the infusion needle into your veins without complications. Additionally, wearing loose-fitting clothes may allow you to feel more comfortable during your infusion, especially if you are going to be with us for a few hours. 

If you are feeling sick, please call us to reschedule. Biologics works by weakening your body’s overactive immune response. If you are already starting to feel sick, enduring infusion therapy may make you worse. It is best to do your infusion treatments when you are feeling healthy!

Most importantly, you must alert us as soon as possible to any changes in your insurance to ensure that we are still an in-network provider for your infusion therapy. If we are unable to verify your coverage, we will have to reschedule your appointment for a later time. 

What can I expect during my infusion? 

During your infusion, you can expect one-on-one personal care. Prior to the start of your treatment, your dedicated infusion nurse will check your vitals and review your medical history to check for improvements or potential side effects of your infusion therapy so your referring provider can be alerted to any significant changes or improvements in your condition. After answering any questions you have about your infusion therapy, your nurse will then begin your infusion and check in on you periodically during your treatment.

After your infusion, your nurse will monitor you for 30 minutes to ensure you do not have any complications or reactions to the infusion therapy. Your nurse will then provide you with written instructions to help you care for yourself throughout the day. 

How do private suites differ from a hospital infusion center? 

Infusions often occur in crowded hospitals with long wait times. Patients often need to schedule their lives around their infusions to get the necessary care. More importantly, receiving treatment at a hospital is significantly more expensive than receiving your infusion at a stand-alone or ambulatory infusion center (AIC). 

Our providers focus on providing patient-obsessed care, which starts by allowing our patients to bypass long hospital lines and waiting rooms. Our patients check in and receive care in a private suite catered to their needs and those of their accompanying loved ones or caregiver.

Our suites are designed knowing that infusions are an hours-long process that our patients will have to endure. Each Pure Infusion Suite is equipped with a 52-inch flatscreen TV, WiFi access, comfortable recliners, and food and beverages catered to our patient’s desires. 

Our staffing and intake procedures allow each patient to have an infusion nurse that is dedicated to their medical care while receiving their infusion, allowing for better patient monitoring and personalized care.

Will my infusions be cheaper at Pure Infusion Suites than at a hospital?

Yes! Unlike many hospitals, we do not bill our infusions as an inpatient service, which drastically reduces the cost of your treatment. 

A 2010 report issued by ICORE Healthcare showed that receiving infusions at an AIC cost 53% less on average than in a hospital. For Example, the National Infusion Center Association estimates that an injection of Remicade, a medication typically used to treat various arthritic conditions and irritable bowel disease, costs nearly $11,000 per infusion. However, at an AIC, the same injection costs a little over $4,500. 

With the cost of care already reduced, we take affordability to the next level by assisting our patients in enrolling in co-pay assistance and other financial aid programs to decrease the cost of your infusion. 

Do You offer Financial-Aid? 

Yes! Our team works hard to develop relationships with foundations and drug manufacturers to find any and all co-pay assistance and other financial options available to you. The best way to know if you qualify is to give us a call so we can determine what options are available to you or your loved one. 

Can I eat or drink during my infusion? 

Absolutely! In fact, we encourage you to eat and drink during your infusion. We have a pantry and refrigerator that have popular snack and beverage options. If your infusion lasts longer the three hours, we will provide you with lunch or dinner on us. 

How long will it take to receive my infusion?

It depends on what drug/therapy is being infused and how well the patient tolerates it. Most infusion appointments will require 1-2 hours to complete. Please call or email for specific information about your treatment.

Can I bring anyone to my appointment?

Yes! Our suites come with an extra chair that allows guests to sit with you during your treatment. They are also always welcome to wait in our waiting room. It is always recommended to have someone else drive you to and from your first few appointments until you know how well you tolerate your treatment.

Who administers my infusion treatment?

Depending on the location, either a board-certified physician, nurse practitioner, or skilled registered nurse will administer your treatment. In general, our infusion nurses have an average of over 5 years of direct patient care experience involving all aspects of each of the complex infusion and injection therapies that we provide.

Do I have to switch my doctor or nurse practitioner to receive my treatment at Pure?

Absolutely not. In fact, most providers are thrilled to find out that we are nearby as we can dramatically remove the administrative burden, allowing them to focus on what matters the most- you and your care!

Once we have received your order from your current doctor’s office, we coordinate your care by quickly obtaining pre-authorization from your insurance provider for your specific treatment. Once you have received treatment at Pure, we make it a priority to communicate with your doctor’s office to ensure they can continue to make data-driven decisions that will ensure you are receiving the best medical care possible during your treatment journey. 

My community is experiencing an outbreak of COVID-19, and I know my medication can make me more likely to get sick. Should I skip my infusions until this outbreak is over?

Different infusion therapies affect the immune system in different ways, which means some medications will weaken the immune system more than others. Also, it is important to remember that infusion medications are meant to be given on a set schedule to control the progression of disease. For this reason, it is important to communicate with your provider to discuss your specific case and determine a plan that balances the risks and benefits of receiving your prescribed therapy during a community outbreak of COVID-19. At Pure, patients and referring physicians have additional comfort in knowing that every patient receives their treatment in a private suite. As always, you should not stop receiving your infusions without first consulting your healthcare team.

What is my risk of getting COVID-19 at my Pure infusion center?

Here at Pure, we are experienced in caring for patients with weakened immune systems and have already updated our infection prevention plans in accordance with the CDC and WHO, to ensure the safety of our patients. Unlike most other infusion locations, at PURE, you will be assigned a private suite to specifically adheres to the government-recommended social distancing guidelines. Additionally, our infection prevention plans are used all year, every year, to protect both our patients and staff from illnesses like the common cold, the flu, and most recently COVID-19. Here are a few examples of our disinfection, screening, and visitation policies:

  • Disinfecting all patient care equipment (i.e. blood pressure cuffs, infusion chairs, IV pumps) between patient use
  • Disinfection of frequently touched surfaces such as doorknobs, phones, check-in area pens and clipboards, faucets, etc.
  • Screening patients and staff for respiratory illnesses and potential exposure
  • Limiting or restricting visitors

If you have any additional questions not listed above, please contact your Patient Access Coordinator located in your local clinic.