I was greeted by name by the friendly receptionist as I entered and offered a tour of the facility so I knew where the toilets and snack bar were located. The check in procedure was quick and efficient. My appointment started on time with a telehealth visit from the nurse practitioner, who explained everything in detail and obtained relevant health history and medications. The RN administering the medication was friendly, calm and informative. She explained the procedure in detail and also provided printed information about the medication. I was told the injection might sting and be uncomfortable but I did not experience the discomfort that I was anticipating.
All the staff were kind, gentle, friendly and competent. I felt safe and looked after. I am so grateful for the staff at Pure Infusion Suites.