How confident are you in your current operational systems?

We have a high-level of confidence that Pure Infusion Suites systems have not been affected by this issue. We see no evidence of compromise beyond the scope of the Change Healthcare applications.

We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. Anything that is up and running today and available, we have deemed clean and available and appropriate for us to continue to operate.

We have no suspicions about any of the production systems which are available to you.

What actions have you taken to ensure no further impact?

In the interest of protecting our patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. We have a high-level of confidence that Pure Infusion Suites systems have not been affected by this issue. We believe all operational systems are safe for continued use.

Our IT team will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect.

As of right now, we see no evidence of lateral movement beyond the Change Healthcare environment. There is no evidence of cross contamination or that this has moved beyond those boundaries.

What areas of the health system does Change Healthcare support?

Change Healthcare works across the health system to make clinical, administrative and financial processes simpler and more efficient for payers, providers and consumers. Key areas of support include pharmacy claims transactions, provider claims processing, patient access and financial clearance, provider payments and authorizations and medical necessity reviews. We have been working with clients, providers and pharmacies to enact manual processes for these activities and will continue to provide updates.

Is patient health information compromised?

Our IT  team is actively engaged and working to understand the impact to patients.

How are you addressing workarounds for customers and partners?

While we are focused on addressing this cyber security issue, we are committed to ensuring our patients have access to the care and solutions they need. We have been working with clients, providers and pharmacies to enact manual processes to submit information, check eligibility, look at claim status to make claims, clear prior authorizations, and fill prescriptions. We are also evaluating other possible workarounds that could be viable.

Are pharmacies able to fill prescriptions for patients?

Yes. All pharmacy management systems can process “off-line” claims and we are working with pharmacies to ensure they know how to fill prescriptions for consumers during this outage. 

When will systems be back up?

A number of Pure Infusion Suites systems have not been impacted and are safe for continued use. 

We are working swiftly to restore systems and services based on the priorities of ensuring people have access to the medications and care they need. We will provide updates as solutions are brought online.

We anticipate providing periodic updates as the situation progresses.